MEALS ON WHEELS LA MIRADA
"Service With Friendship"
Providing hot, nutritious meals since 1975

Meals On Wheels La Mirada
Providing hot, nutritious meals since 1975

   Providing Hot, Nutritious Meals to the Elderly and Disabled Since 1975

MEALS ON WHEELS LA MIRADA

VOLUNTEER INFORMATION

 

Mirada is a nonprofit
voluntary community service for those who are
unable to prepare or obtain adequate meals for themselves. We are dedicated to helping the
disabled, aged and chronically or temporarily ill members of our community by supplying them
with nourishing food at a nominal cost, assuring them of friendly interest, and helping them to
remain selfsufficient.
Meals On Wheels La Mirada is contracted with the City of La Mirada and
is housed at the City’s La Mirada Activity Center.
We thank you for volunteering your time to deliver meals for the Meals On Wheels La Mirada
program. The program could not exist without your generosity and interest.
It is important that you be here on time on the days you have chosen to help in the delivery of
meals. Please call the office as soon as possible if you are unable to drive or assist on the day
you are scheduled. At times we have to make a number of calls to get a replacement, so we need
time to find someone else. You may call us at the office at 5629430037
between 8:00 and
12:30 p.m., Monday through Friday. We also have Voice Mail and you may leave a message at
any time.
OPERATION
There are a paid Office Manager, Assistant Office Manager and Office Assistant. All other
personnel engaged in the program are volunteers who own and operate their own cars as needed,
at their own expense. The business of Meals On Wheels La Mirada is conducted by a Board of
Directors, consisting of volunteers, community representatives, civic organization
representatives, etc.
Preparing and packaging the food is done by a third party meal provider at a minimum cost.
Meals are delivered Monday through Friday, except on major holidays.
GUIDELINES FOR VOLUNTEERS
A wellgroomed,
neat in appearance, and cheerful deliverer will enhance the experience for the
clients. Do not wear strong fragrances or smoke in the clients’ presence. Keep in mind that you
may be the only people the client sees all day. Make it a pleasant experience even though it must
be brief. It is recommended that you wear your Volunteer Name Badge.
Do not come in if you are ill. It is not a good idea to expose our clients to illness, so please call
the office as soon as possible so that a substitute may be obtained.
Being on time is very important, but please try not to arrive too early, as the office staff needs
time to make changes in the routes, etc. Please arrive at the office between 9:45 and 10:00 a.m.
If you expect to be late, please call the office to reassure the office staff that you will be coming.
Many clients are easily distressed and become upset if their meals are not delivered within the
time promised.
The third party meal provider is scheduled to deliver our meals to the Activity Center at
approximately 10:00 a.m. Please arrive at the Meals On Wheels office between 9:45 a.m. and
10:00 a.m. to pick up your Route Book and Meal Delivery Bags. When the meals arrive, please
sort the meals and load them in the order that they will be delivered.
Before leaving the Activity Center, the driver and the assistant should check the meals with their
Route List. This is important. If there is a problem or question, be sure to ask the office staff
before you leave the Activity Center.
Place the Hot and Cold Bags in your car in such a way that they can easily be accessed. It is
recommended that you place purses in the trunk also, in order to leave your hands free and
eliminate the need to lock car doors at each stop along the route.
The Assistant handles the Route book – reading to the driver the instructions on the Route Cards.
It is the Assistant’s responsibility to watch for street signs and let the driver know when to turn,
soon enough for safe driving. Follow the instructions on the Route cards and report any errors in
the routing to the office staff when you return to the office so that changes can be made for the
following day.
All drivers must have a valid Driver’s License and each car used must have Bodily Injury and
Property Damage Insurance in effect. You will be asked to provide copies of your Proof of
Insurance and your Driver’s License.
If there is a group of people volunteering, we recommend that they take turns delivering the
meals. More than two volunteers at a time may seem a bit overwhelming to some clients. Call
the client by name and be friendly. It is nice to ask the client how they are feeling, or what they
think about the weather, etc., but do not linger too long. Place the food where the client tells
you. You may be asked to assist some clients with the opening of their containers. When you
have completed all deliveries, return to the Meals On Wheels La Mirada office and report
anything you think the office staff should know.
Never leave food unless there is someone there to receive it. Sometimes there are special
instructions, in which case you will be told. You must not leave food on the porch or patio. If
the client has a refrigerator in the garage, the meals may be left there, or if the client leaves an ice
chest out, it is okay to leave the meals inside. Make every effort to let the client know that you
are there. Sometimes clients may be slow to respond to your knock or call. Please be patient. If
no one is home, and there is no Ice chest left out, please call the office from the nearest telephone
to request instructions. The office staff can then call the client’s emergency contact person.
Please bring the meal back to the office at the completion of your route.
EMERGENCY SITUATIONS MAY ARISE
In cases of a serious emergency, in which you feel there is no time to spare, call 9ll, then call the
office. Wait until help arrives then proceed with the other deliveries. If you arrive at a client’s
home and find the client in a condition that causes you to be concerned, please call the
emergency contact person and then notify the office staff. If you are concerned about a client’s
condition, be sure to mention it to the office staff when you return to the office, they will decide
what action, if any, to take.
In case of car failure call the Meals On Wheels office, or if you have AAA, call them directly
.
COMPLAINTS
Our meals are thoughtfully planned and cooked with care, but it is inevitable that we will hear
complaints from time to time. That being said, we hear far more praise than complaints. In the
event that you receive a complaint, please follow the rule that complaints should be reported to
the office staff and compliments may be given directly to the meal provider's staff. Let the
office handle the problems – sometimes they have already been reported. Our volunteers are our
principal and continuing contact with those we serve, and we therefore value and welcome your
comments and suggestions. We will do our best to solve problems or complaints.
BILLING PROCEDURE
The clients are billed twice a month. The bills are in an envelope with the client’s name and
amount due inside. The volunteers are responsible only as messengers. Just put the bill down
beside the client’s meal. Volunteers may be given payments by the clients for delivery back to
the office. This is usually a check, or sometimes cash in the billing envelope. If any problems
exist regarding the bill, tell the client to call the office. Then report it to the office.
You are “Service With Friendship”. You are performing a very special service. Thank you so
very much for your help!
Mirada is a nonprofit
voluntary community service for those who are
unable to prepare or obtain adequate meals for themselves. We are dedicated to helping the
disabled, aged and chronically or temporarily ill members of our community by supplying them
with nourishing food at a nominal cost, assuring them of friendly interest, and helping them to
remain selfsufficient.
Meals On Wheels La Mirada is contracted with the City of La Mirada and
is housed at the City’s La Mirada Activity Center.
We thank you for volunteering your time to deliver meals for the Meals On Wheels La Mirada
program. The program could not exist without your generosity and interest.
It is important that you be here on time on the days you have chosen to help in the delivery of
meals. Please call the office as soon as possible if you are unable to drive or assist on the day
you are scheduled. At times we have to make a number of calls to get a replacement, so we need
time to find someone else. You may call us at the office at 5629430037
between 8:00 and
12:30 p.m., Monday through Friday. We also have Voice Mail and you may leave a message at
any time.
OPERATION
There are a paid Office Manager, Assistant Office Manager and Office Assistant. All other
personnel engaged in the program are volunteers who own and operate their own cars as needed,
at their own expense. The business of Meals On Wheels La Mirada is conducted by a Board of
Directors, consisting of volunteers, community representatives, civic organization
representatives, etc.
Preparing and packaging the food is done by a third party meal provider at a minimum cost.
Meals are delivered Monday through Friday, except on major holidays.
GUIDELINES FOR VOLUNTEERS
A wellgroomed,
neat in appearance, and cheerful deliverer will enhance the experience for the
clients. Do not wear strong fragrances or smoke in the clients’ presence. Keep in mind that you
may be the only people the client sees all day. Make it a pleasant experience even though it must
be brief. It is recommended that you wear your Volunteer Name Badge.
Do not come in if you are ill. It is not a good idea to expose our clients to illness, so please call
the office as soon as possible so that a substitute may be obtained.
Being on time is very important, but please try not to arrive too early, as the office staff needs
time to make changes in the routes, etc. Please arrive at the office between 9:45 and 10:00 a.m.
If you expect to be late, please call the office to reassure the office staff that you will be coming.
Many clients are easily distressed and become upset if their meals are not delivered within the
time promised.
The third party meal provider is scheduled to deliver our meals to the Activity Center at
approximately 10:00 a.m. Please arrive at the Meals On Wheels office between 9:45 a.m. and
10:00 a.m. to pick up your Route Book and Meal Delivery Bags. When the meals arrive, please
sort the meals and load them in the order that they will be delivered.
Before leaving the Activity Center, the driver and the assistant should check the meals with their
Route List. This is important. If there is a problem or question, be sure to ask the office staff
before you leave the Activity Center.
Place the Hot and Cold Bags in your car in such a way that they can easily be accessed. It is
recommended that you place purses in the trunk also, in order to leave your hands free and
eliminate the need to lock car doors at each stop along the route.
The Assistant handles the Route book – reading to the driver the instructions on the Route Cards.
It is the Assistant’s responsibility to watch for street signs and let the driver know when to turn,
soon enough for safe driving. Follow the instructions on the Route cards and report any errors in
the routing to the office staff when you return to the office so that changes can be made for the
following day.
All drivers must have a valid Driver’s License and each car used must have Bodily Injury and
Property Damage Insurance in effect. You will be asked to provide copies of your Proof of
Insurance and your Driver’s License.
If there is a group of people volunteering, we recommend that they take turns delivering the
meals. More than two volunteers at a time may seem a bit overwhelming to some clients. Call
the client by name and be friendly. It is nice to ask the client how they are feeling, or what they
think about the weather, etc., but do not linger too long. Place the food where the client tells
you. You may be asked to assist some clients with the opening of their containers. When you
have completed all deliveries, return to the Meals On Wheels La Mirada office and report
anything you think the office staff should know.
Never leave food unless there is someone there to receive it. Sometimes there are special
instructions, in which case you will be told. You must not leave food on the porch or patio. If
the client has a refrigerator in the garage, the meals may be left there, or if the client leaves an ice
chest out, it is okay to leave the meals inside. Make every effort to let the client know that you
are there. Sometimes clients may be slow to respond to your knock or call. Please be patient. If
no one is home, and there is no Ice chest left out, please call the office from the nearest telephone
to request instructions. The office staff can then call the client’s emergency contact person.
Please bring the meal back to the office at the completion of your route.
EMERGENCY SITUATIONS MAY ARISE
In cases of a serious emergency, in which you feel there is no time to spare, call 9ll, then call the
office. Wait until help arrives then proceed with the other deliveries. If you arrive at a client’s
home and find the client in a condition that causes you to be concerned, please call the
emergency contact person and then notify the office staff. If you are concerned about a client’s
condition, be sure to mention it to the office staff when you return to the office, they will decide
what action, if any, to take.
In case of car failure call the Meals On Wheels office, or if you have AAA, call them directly
.
COMPLAINTS
Our meals are thoughtfully planned and cooked with care, but it is inevitable that we will hear
complaints from time to time. That being said, we hear far more praise than complaints. In the
event that you receive a complaint, please follow the rule that complaints should be reported to
the office staff and compliments may be given directly to the meal provider's staff. Let the
office handle the problems – sometimes they have already been reported. Our volunteers are our
principal and continuing contact with those we serve, and we therefore value and welcome your
comments and suggestions. We will do our best to solve problems or complaints.
BILLING PROCEDURE
The clients are billed twice a month. The bills are in an envelope with the client’s name and
amount due inside. The volunteers are responsible only as messengers. Just put the bill down
beside the client’s meal. Volunteers may be given payments by the clients for delivery back to
the office. This is usually a check, or sometimes cash in the billing envelope. If any problems
exist regarding the bill, tell the client to call the office. Then report it to the office.
You are “Service With Friendship”. You are performing a very special service. Thank you so
very much for your help!

 

 

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TOTAL CLIENTS SERVED TO DATE SINCE APRIL, 1975:

2,424

TOTAL MEALS SERVED TO DATE SINCE APRIL, 1975:

545,465

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